jB
jaco B

1 reviews | Active since May 2016

27 May 2016, 12:24

Nedbank Business - Wallie van der Wal

<p>My "new" business banker that is supposed to look after our 20 busineses gives us teriblle service.</p> <p>1. He never answer his phone and wants us to communicate by sms. Has promised me for two days that he will return our calls in "10 minutes", but do not do it.</p> <p>2. Has not met our approved loan payout by nearly two weeks.</p> <p>3. Has not send us our bond garantee as promised.</p> <p>We have complained to his boss "Trevor" before, but is still working with our account.</p> <p>Is a montly turnover of R 30 000 000-0 not important to Nedbank ??</p>

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Replies (1)
Nedbank
Nedbank's reply27 May 2016, 14:35
Official

Dear Jaco,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team