Nedbank business service sucks!!! ZERO REVIEW

As an NPO for Widows we opened a business banking account with Nedbank Menlyn on the 8 July 2023. Deposits were made into this account, proof of payments from various banks into this account. On the 19 October I tried to draw a statement as we had an upcoming event on the 21 Oct I was not able to. Then I tried calling the call centre and upon speaking to 8 different agents, they kept putting me through to a different department. To my shock and horror I was told that this account was closed. None of these agents could explain the reason for closure. Extremely disappointed and frustrated I decided to go to Nedbank in Crnturion mall. There I was greeted by an agent who said checked and then told me she needs to speak to her teamleader off she went leaving me for almost half an hour. Another agent then approaches me snd asks if he can help me which I responded "been waiting for your colleague who went to check something with hr team leader" he then takes over and this initial agent comes back(now it it almost closing time) with her team leader who cannot explain why and how this account was closed.

How is this even possible that various deposits were made to this account successfully. No communication what so ever was received from this terrible bank notifying us of closure nor intention to close. These uni formed agents who cannot explain or don't know what to say, goes beyond me!!

This is hard earned money of widows. We had an event yesterday of which we had to apologize for non-payment- how embarrassing to say the least!!

To date nothing has been sorted and we have suppliers who calling incecintly for payment and don't even know what to say!!@