Nedbank business service substandard.

The directors were changed on the business, and the process to implement has taken over 2 months. It is 3 weeks pending since it was requested to cancel the old business card, and request a new business card, and still the application hasnt been completed. And the banking consultants are not answerable with the required information. This has discrupted the business operations, and has consequently caused failed payments for the month end. Despite mentioning the urgency to the business service consultants, they have effectively delayed the process without any consideration to the urgency, and easily pass on the responsibility to others. Despite the mangers being in cc on the emails, and being aware of the substandard service, there has been no action or proactivity to faciliate or solve the problem. It is completely substandard and the business service consultants need to be trained for client services, and solution orientated as opposed to placing the client to be the problem solver, to request the correct documents, to be subject to their incompetence and to be treated with less care. Still awaiting the correct forms to "apply for a credit card". Ordering a new card, should not take over a month! Hoping for a response to the email and for the application to commence and be processed. There seems to be every excuse and time delays before allowing a new card application to be submitted. The business service consultants, pass the blame and sherk responsibility by passing over to another banker without giving a proper handover. Still waiting..