Nedbank business banking service or lack thereof

<p>I laid following complaint with Nedbank customer service last week Wednesday the 4th of May, still no reply from them, it always amazes me how the big corporates keep on getting business and growing with such **** service.</p> <p> </p> <p class="MsoNormal">I s****ed the process of requesting assistance with the opening of a petty cash account for our company, Company 1 (Pty) Ltd on 15 February 2016. On the 1st of March I was supp**** with do***entation in this regard form Karen Hartman, which I had completed and sent back on the 4th of April only to be informed that the do***entation as sent was not correct and that another application had to be completed. After querying this I was just supp**** with another application form and wasn’t even furnished with an apology in this regard.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">We subsequently initiated the process of open another account for a separate entity, Company 2, on which our accountant asked for assistance from Karen, on the 15th of March, on the 7th of April we had still not received any feedback or assistance in this regard. Eventually Karel came around to sort this out. Once again no apology!</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Request where sent with regards to possible timelines in terms of opening above accounts on 25th of April, with no feedback, I eventually phone Karel on the 27th with regards to this only to be told that he "doesn't know", I then suggested that he try and find out, on which he said he would do so, why do I need to even suggest this in the first place, surely a manager should be able to figure out for themselves that if they "don't know" they should try and find out?</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Karel was then to get back to me on this, once again on the 29th I had to follow up once again?</p> <p class="MsoNormal"> </p> <p class="MsoNormal">On the 19th of April I asked for a letter to ask for confirmation of banking details that we needed by the 22nd of April, once again nothing received by then or any explanation why not sent? Had to follow again on the 25th of April.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">There is a common trend with regards to above issues, I don't have time to manage your staff, and chase after them every time I have a request, and sometimes more than once.</p> <p class="MsoNormal"> </p> <p> </p> <p class="MsoNormal">I would really appreciate if something can be done in this regard, or else we'll have to look for another service provider that can provided the basic services we are paying for at Nedbank.</p>