Nedbank Business banking

My business opened an account in June 2016 with Nedbank. In April this year my banker phoned and said this account was never Fica'd. I went into the bank at Rustenburg Waterfall Mall to take in ALL the required documents. One month later I received a phone call from someone at the same branch with the same story that the account was never Fica'd. 3 weeks ago I received a phonecall from Nedbank Headoffice asking me to please go in to the bank with required documents before 31 August or the account will be blocked. I went in the same day to Rustenburg Business Park. For the 3rd time this year with all the required documents. On Wednesday last week the account was frozen all of a sudden. Please take note that I phoned the banker one week after I was there to find out if everything was in order and he assured me that the FICA has been done. When I phoned him on Wednesday he said it will be done in 24 hours. On Friday the account was opened for 48 hours and ever since I can't get someone to assist me. The banker is in hospital. The manager is working on this matter but no one is coming back to me with Answers. This is a business account where money come in and go out...NOW for the last two days no one can pay us or we can't do any business. I truly think this suck and I need someone to give me answers. HIGHLY UPSET with NEDBANK BUSINESS BANKING