Nedbank Business Bank - Shocking service and broken promises.

On the 1st of August 2024 we had a meeting with a business banker at the Three Rivers branch to update the list of authorized users of our Online Banking. The banker confirmed the meeting at the Vaal Mall branch in Vanderbijlpark but when we arrived, we were informed that he was at the Three Rivers Branch. There was no apology for the error and we were simply expected to drive all the way to the Three Rivers branch.

Once we met with the banker at Three Rivers, the meeting seemed to go very quickly, and were done in less than 30 minutes with a promise that the new beneficiaries would be loaded within 7 days.

We checked regularly after 7 working days but no changes were made, and the one former employee we needed to be removed urgently, still had access.

One of the two employees who had access to load and authorize transactions suffered a heart attack at work, meaning we had no way to make payments or transact on our account.

When we contacted the banker on 21 August 2024 he referred us to a call center as the branch was closed for renovation. We immediately contacted the number provided and completed and signed all the forms again, as instructed on the same day.

Today is the 3rd of September and we are still waiting for a reply and changes to be made. Nedbank happens to be our main account for transacting and it is interesting that, while we had a much longer meeting at ABSA, we did not need to follow up over and over again as everything was done correctly after the first meeting.

It seems that Nedbank Business Bank does not particularly care for it's clients and the disinterested attitude towards our predicament is disheartening to say the least.

What happened to service Nedbank, or is the customer always wrong?