Nedbank Business and Profesional Banking kick ass!

Dear Nedbank Professional Banking and Business Banking,

I would like to express my service experience with a face to face banking solution with Gideon Swanepoel and the cards collection team including Logie.

This is the first time I deal with Nedbank Sandton since I changed bankers with an extraordinary level of excellence when it comes to service.

Gideon is the salt of the earth and understand how banking of each individual differ case by case. Living the values of Nedbank “Make things happen” this is Gideon and Logie

We not just data or a statistic, we are unique with different requirements.

Gideon listened, he made several calls to me in the past and never rushed me to complete the conversation. He never ignored a mail send by my office and he directed me to the relevant Manager on duty since he was out of the office from time to time.

He and the team understood the fact that international business have a different business model. He made me feel at home at your branch and each call feels like a family catch up session.

Since I moved to his portfolio I can really say I belong, Nedbank gave me that assurance which I had with Absa that I am part of the bigger picture where things happen.

Logie made me comfortable at her office my first face to face meeting with her, in the past she only knew me as a bomb explosion due to my previous banker poor service who take a week to respond on mail if she responded.

Our transition from Absa to Nedbank was kind of a nightmare but we now on par, we start to understand the products and Gideon goes out of his way to respond in minutes or he would call me.

I really think this the Platinum team and the cream of your employees, look after them and they will look after the bank.

Gideon thank you for going far and beyond the normal call of duty you and Logie you are an asset to Nedcor, you will pick the fruit of success and I can say without doubt that you are that person who live, eat and sleep Nedbank Sandton City.

Keep the service level 100/100 not 10/10, I am thankful for each minute spend and the ladies who made it easy to collect my new card after *****.

I never noted this but at Business Banking Rivonia Wolfie delivers an excellent job, with the transition process we struggled but on the end Wolfie came to my residence with a member of his team and they resolved all may issues within 2 hours. (He also resolved issues my previous banker never touched) Your Team Leader Sindi at CIB are doing an excellent job, when I call Sindi she knows it’s me, she knows my business name and resolve inward payments in seconds. I sometimes don’t check online for inward payments but Sindi or her team will call the same day!

This is what make Nedbank unique, I rather pay a top dollar banking fee but know I am in good hands, your ***** team are so on top of the game they know how to resolve issues in 3 days, Nedbank you don’t turn numbers you turn numbers by extraordinary service levels

Thank you to each member who made my banking experience with all these dynamic employees out of the ordinary. This level of services are far better than Investec and RMB and banks I deal with abroad, this is world class service.

Professional Banking with Nedbank and Business Banking are just more than a unicorn.

I have a longlist of accounts with Nedcor and I will recommend your team anytime to any of my friends who I know can be part of wealth or Personal Banking!

Well done!

THANK YOU TEAM GIDEON AND LOGIE