Nedbank Business account a Glorified ATM card at a Premium.

Item: Nedbank
Rating: 1
Author: Julian B

Paying for a business account and receiving zero service for months. The account has already gone dormant twice now, forcing me to walk to a branch and repeat the cycle.

Been back and forth in person and on the phone with them just to sort out my business account concerning OTP/SMS pins which I don't receive making my account a glorified ATM card since that is all I can do without 2FA via my phone.

I have a personal account which also sends SMS/OTP to the exact same phone without any problems. The Business account when attempting to send a OTP/SMS fails within 3 seconds clearly showing it is failing to send to my cellphone. Technically they merely have to reset the cellphone number on the DB to clear this issue, but alas nothing has been done for months.

Seems like the only way to get support is to make it public. Last ref number : ***1

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Julian B's updateReviewer Update

06 Jan 2020, 11:12

Nedbank hadn't bothered to do anything. Walked into one of their branches to get someone to help me in person and behold, my cellphone number was incorrectly entered under the system. Once updated it works.... Something so simple, which no one picked up all these months.

Julian B's update06 Jan 2020, 11:12

Reviewer Update