Nedbank Business Account

I have been experiencing challeges with this account,particularly when it comes to recieving international payments. The process and experience has not been good one.

I was meant to have recieved a payment on the 2nd July but until today it has not reflected in my account. I called in and provided all the required information to have my funds released on the 2nd of July and I was assured that my funds will be in my account before close of business today 02/06/2021). I followed up numerous times on the 2nd but still the funds didnt come through. On the 3rd of July I called in again, and twice I was told the funds would be released into my account but today I write this email because my funds have still not reflected onto my account.

I was meant to pay my rent on the 2nd of July and I am charged interest per day for late payment. In addition i was meant to pay my staff member as well on the 2nd but till today I have been unable to do so.

My account with nedbank is also in arrears because Of debit orders that went off and there was no money in my account.

What is frustrating is that this is not the first time I am having this issue when it comes to recieving imternational payments.

I would like assitance with having my funds released and also to enquire about the process of closing this business account and all other products I have with Nedbank. I believe that the product offering is not what I am looking for, espcially when it comes to having facility that takes my "money seriously"

Kind regards, Sizakele Boniswa Shabinha