Nedbank Business

Not sure if I should complain about Nedbank or the allocated business consultant. I visited Southgate branch on 19th April trying to open a business account. I was talked to on how to do it on-line. Which I did. I followed the steps as necessary. Got a confirmation call from the on-line team, this was now on card ordering. I specifically chose Killarney mall as it's in my proximity during the day. I was told the card will be ready for collection within 5 business days. On the 6th of May I visited Killarney thinking maybe the card is ready. I was told to contact the business consultant by the name Sarch who is in JHB - CBD. I tried calling the provided number to no avail. Eventually on the 15 May I got hold of him. In the midst of our communication, he mentioned his backlock and however kept me on the line "ordering" the card for me. To date, I have an account with no access to except deposit. I am not sure if I can use this account as I have no other access to. It's so difficult just to get working transactional cards for a new account. Also not forgetting that the free trial period is counting as I am not using this account as yet. The sad thing is even if I call Nedbank I am referred to a not existing or available person.