NEDBANK - Bureaucratic Joke?

I received a notification to have a card replaced at the branch as it was expiring. On arriving at the Nedbank Branch in Pinelands, there were only 2 Nedbank people assisting clients. One was handing out queue tickets and the other one was assisting clients. After a long wait, I was called to the card collection counter. The consultant, Nicole Davids, then told me that my card could be printed at an outside machine and walked me there to ‘teach’ me how to do that. Her attempts at getting a new card from the ‘self help’ kiosk failed. Back in the branch she verified my biometrics and then told me that my account was inactive. This despite numerous transactions going through this account each month. She failed to explain what made it inactive. She told me that I should deposit cash using the card and then wait a day prior to returning to the bank for another attempt at a replacement card. In 2025 this interaction resembles some sad joke about bureaucratic insanity. Is this what Nedbank has come to?