Nedbank Building/Home Insurance Dont Ever Take!!! PLEASE

Nedbank Home/building insurance is the worst they look for excuses not to pay a claim google and see reviews from customers, i have made a claim water coming into my house damaging my kitchen cupboards due to rain and a shower pvc outlet pipe from outside the home i made a claim on 12th December 2022 i explained to them that it is a shower outlet pipe that burst/cracked and when rains heavy water is coming in, i offered on a recorded call to repair it as floor is slippery and dangerous and i was going to have family over the holiday period and cupboards are seeping with water and was told not to touch it will affect my claim they will send a plumber to repair, 4 or 5 different assessors/plumbers/inspections were done only in mid January than i recieved a call and letter stating it is a pvc and plumber reported it is a maintenance issue, so i asked Nedbanks agent please explain to me how do you maintain a pvc monthly or weekly she could not answer and explained she will get the plumber to call me which he did and he told me that you can not maintain a pvc pipe and he did not put that in his report and that they looking for reason not to pay(Exact words) and i can request his report which i did but havent recieved, i was honest told exactly which pipe had being damaged and issue and even if it was not covered i should of being informed by agent on logging of claim but guess staff are not properly trained after about a month and damages further to my cupboards which are starting to also swell and smell i think it is not fair for Nedbank to reject as they took almost a month to check and **** about sending a plumber to repair all this could have being prevented, i am paying +-R700 pm for building insurance only for R12 00000 cover but got cover now from Hollard Naked for R12 00000, home contents R250 000 and my vehicle for R1000pm including geyser, piping etc i will not recommend Nedbank home/building insurance to anyone but they home loan, credit card and banking divisions are excellent, Nedbank insurance stop taking peoples monies and robbing them insurance was suppose to be a help in need of a problem or event or better train your staff you lost a good client i have had insurance for 15years,1st claim i made with any provider and searched there is no other insurer that takes 1 month to respond to a claim or assist its clients