Nedbank building loan

If I could have a zero star option I would use it. I have a building loan with Nedbank and it seems I must be the first person ever to have one because it does not seem like anyone there knows how to administer it. Firstly, the information given to me on how the disbur*****ts happen was completely wrong. And as a result I am basically self financing my build. The checklist Nedbank uses for progress is also so outdated and not representative of current day building costs.

This is not even my actual issue. My actual issue is that for the SECOND month running, Nedbank has debited my account based on the full home loan even though I have only accessed 15% of the building loan.The irony of not wanting to pay out on disbur*****ts but debiting my account on the full loan is infuriating. I am reporting this to the NCR and financial services ombudsman. It seems the first time this happened and I gave Nedbank the benefit of the doubt is coming back to bite me.