Nedbank branch numbers and managers dont work!!

So the Nedbank call centre tells you to call the branch (as going in is really not possible and Nedbank suggested calling the branch) and when you ask for the number, they give you the number then tell you, please note that the number does not work it has been disconnected or disabled - then they offer to transfer you through, knowing this and when it doesnt work they say yeah thats because the number no longer works. Then you ask , so how must one reach the branch and they say we dont know because this is all we have then you check if it is possible to speak to a manager and get told managers dont take calls, can an email be sent or the name be given, no because of popi - so we end the call no knowing what to do besides the obvious - find a new bank with numbers that work and managers willing to speak to clients