Nedbank Branch - Gateway; poor customer service

I spent an hour at Nedbank Gateway Mall in uMhlanga and nobody cared to assist me. I was there from 15:30 and left at 16:30. The staff is did not apologise and it feels like they took pleasure is seeing me leave without my issue being resolved. One lady from the front desk was kind enough to ask why I was there and took me to a station that makes cards just outside. I was there to make a new card. The team leader there left before his staff could, he was not attending to any clients, he was just walking around looking busy. I am disappointed and disgusted with the lack of assistance and not checking in with customers.