Nedbank-Boulders Branch: Pathetic Service

I went to the Nedbank Boulders branch , 2 days in a row , just to get the FICA verification process. On both occasions, more than 30 minutes spent in a queue with none of the people I found on the queue queue being served. Branch manager could not help resolve the situation, and the environment was just chaotic with lots of Nedbank staff by the entrance and the ticketing area and only two tellers working with each serving a single client for the 30 minute duration.