LS
Leigh S

1 reviews | Active since Mar 2015

24 Apr 2019, 08:33

Nedbank Bond Registration Attorney

Hi Nedbank,

Myself and my husband are first-time homeowners and we're still currently in the process of registering our bond with the Attorneys that you guys have appointed. At the outset , I need to say , that the poor service that I've been receiving from Kemp&Associates (Durbanville) has been pathetic to say the least.

As a first time home-owner , my husband and I have been very excited about this process until we met with these lawyers 2 weeks ago. They do not provide feedback or keep us informed during this process and if ever progress is communicated its when I've followed up via email only to receive a lousy 1 liner response. The only time I've received more than a one liner response, was from the Director, Mr Kemp - when they declined our request for a discount on their professional fees after it was discussed in our consultation with the lawyer appointed to us.

Do you really want these lawyers on your panel , when they're giving your clients this type of service?

There's nothing that I can do to change my situation right now otherwise i'll have two bills to pay , however , I think that you should be aware of the type of service these people are providing to your clients. I would definitely never recommend their services to anyone, and I think that you should consider your association to them as now I will forever have them implanted in my mind as "Nedbank's Bad Lawyers".

I am a very disappointed First-Time Home Buyer and all due to their lack of professional service whom you guys appointed.

Leigh

0
Replies (2)
Nedbank
Nedbank's reply24 Apr 2019, 08:47
Official
 Dear Leigh  We value your feedback and note your concerns. Our Resolution Manager will be in contact with you.  Kind regards Client Service Support 
LS
Leigh S's update25 Apr 2019, 09:03
Reviewer Update
Dear Nedbank Thank you for your reply. Elaine Schoeman , The Director at Kemp & Associates, has apologized for the service that we've been receiving and as an act of good faith granted us a discount on their professional fees which we have accepted. We appreciate that they were able to own up and apologize. Regards, Leigh Solomon