Nedbank Bond Nightmare

I share a bond with me ex-girlfriend. You wouldn't believe the nightmare it has been trying to apply for an endor*****t 57 with Nedbank!! I started this journey in December 2018 when i visited Nedbank (Blue Route branch, Tokai) to find out what documents would be needed for the endor*****t 57 application.

Saturday 11 May 2019 I went back to Nedbank (same branch) and started my application with sales person Monique Julies. I had "all documentation" required to start the application as discussed with the branch manager in December 2018. Okay, there was a problem with my latest bank statement (it didn't reflect my last pay cheque). "Not a problem, just email it to me when you get it". On 14 May 2019, this bank statement was emailed to Monique Julies and on the same day, a confirmation of receipt was mailed back from Monique Julies.

After sitting in limbo up to 3 June 2019, i sent a mail to Monique Julies asking if my application had been submitted? No response...

5th June 2019, I sent another mail to Monique Julies asking for an update on my application? I received a mail back from Monique Julies apologising for the late response, she was out of office and that she will get back to me shortly. Funny i didn't receive an automated out of office mail when i asked for an update on 3rd June 2019.

I'm not sure what "ill get back to you shortly means" because on 7 June 2019, i had to ask again if my application had been submitted? And again.. no response from Monique Julies!

11 June 2019, I sent yet another mail asking what the hold is, has my application been submitted. I got a huge apology from Monique Julies and a statement, "this wont happen again". But could i please send her a copy of my divorce decree??? Why is she only asking for this now? I send the divorce decree. Monique Julies replies, "I have sent off the divorce decree and will follow up tomorrow morning," "You should receive notification of it in the evening or tomorrow morning". Do you think i received an notification in the morning? Nope, no notification and no update from Monique Julies. I received my notification on 18 June 2019?? The "notification" from Nedbank Homeloans Digital Channel asking for the following outstanding documents *General documents - Divorce Decree * General documents - Divorce Settlement Agreement *Documents for (Ross Ashcraft Anderson) - Copy Of ID *Documents for (Ross Ashcraft Anderson) - Proof Of Income *Documents for (Ross Ashcraft Anderson) - Other Bank Statement??? Can someone explain where all my documents given to Monique Julies went??? 18 June 2019, I copy and paste the section of mail that states that Nedbank Homeloan Digital Channel is asking for my outstanding documents, asking Monique Julies, what has happened to my all documentation given to her? Monique Julies replies, "Please do ignore the email as I have sent the documents that are required".

2 July 2019, After not receiving any feedback, update or notification, I forwarded all communication between myself, Nedbank Homeloan Digital Channel and Monique Julies to "clientfeedback@nedbank". Shortly after that, I receive a mail from Monique Julies asking me for yet another bank statement??? This must be a joke? Honestly! 2 July 2019 - "Monique see attached bank statement as requested"

3 July 2019, "Monique, is everything in order now?...

3 July 2019.... And I am still waiting for a response from clientfeedback@nedbank as promised within 24 hours of my complaint.