Nedbank Bond and Insurance - Money grabbing *****s

Ref Complaint: CMS*** Recently bought a new property with bond being through Nedbank, during the bond process I extensively enquired about insurance and pricing due to the property being a thatch roof and working in the insurance industry I know what a headache thatch buildings can be. We were told that the premium will be R918.33 on thatch on which we were very happy and accepted this.

Firstly I had to ask them to email me my schedule and welcome letter after a week of living in the house. Noticed when we received this that policy wording wasn't even included and that property was noted as "standard" construction and address on schedule being incorrect aswell.

On 16 Nov I phoned them to correct all this and was told I need to send an email with my request. Proceeded to do so that same day with their turn around time being 7 days as per their automatic reply. On 1 Dec I phoned again to follow up as I had not heard anything from anyone and was told that because my email didn't JUST have to policy number in the subject, it went into a general inbox on which nothing is done or monitored. I then proceeded to send yet another email with JUST the policy number in the subject line and also logged a complaint to their complaint department as this whole process is just mind-blowing on how they treat their clients and on their atrocious turn around times.

I did receive a call on Friday from someone, didn't catch their name as the line was very bad but could heard the lady say she'll phone me back. I am still waiting...

Husband now received a call this morning with him being told that our building is now not covered due to the construction being thatch and now the premium will be going up with R400.00 after they correct it!