Nedbank bond account finish and I don’t get any response to get my title deed

My querie is against Nedbank home. My bond is finish paid and I sent my proof of last payment to the email address that was given to me on 17/6/2025. I sent it 3 times and 3 times it was deleted before reading. I called again and they told me to sent the proof of payment to ***. It came back too with the email Is currently full please call the call centre. How am I suppose to cancel my debit order and get the title deed even if that is the service. Pathetic . Now that my bond is finish I do t get service but if Nedbank want service they quick and irritating with phone calls . I will never recommend a person. I also complaint on Facebook Nedbank site and no one even came back to me. Who will sort this out. Who will assist me. Email me on *** please to get to a solution.