Nedbank boasting best customer service is *****!

I was once proud to become a client of the bank that boasts the best customer service in my country, however I'm left truely disgusted. After wondering about my funds I printed a few statements to see what was going on with in account. I saw payments and dates that made no sense what so ever as well as multiple payments for petrol that had been declined however evidently taken out of my account. There also appeared to be two \monthly fee charges"in one month. I went to my local branch to inquire and the inquiries women seemed to have no time for me. the attitude was if it's on the statement it must be justly owed"