NEDBANK BLOCKING RESTRICTING ACCOUNTS

i HAVE RECENTLY LOGGED ON TO MY INTERNET ACCOUNT TO VIEW MY CREDIT CARD. mY CREDIT CARD IS NO LONGER ON MY INTERNET PROFILE AND THERE ISNO REASON FOR THIS. wHEN I WENT TO PICK UP MY NEW CARD FROM THE BRANCH I INFORMED THEM OF THE PROBLEM AND THEY INFORMED ME IT IS DUE TO NON PAYMENT. I INFORMED THEM THAT I MADE AN INTERNET PAYMENT ON 27 mARCH 2015 AS I USSUALLY DO. tHEY INFORMED ME THAT IT IS NOT SHOWING ON MY CARD. mY QUESTION N OW IS HOW IS IT POSSIBLE FOR A PAYMENT NOT TO REFLECT WHEN IT WAS PAID ABOUT 5 DAYS BACK. AND HOW IS IT MY PROBLEM IF YOU DO NOT ALLOCATE THE AMOUNTS TO THE ACCOUNTS. I AM NOT HAPPY ABOUT THE SERVICE I AM RECENTLY GETTING FROM NEDBANK. i WOULD ALSO LIKE A EMAIL/FAX NUMBER WHERE I CAN SEND PROOF OF PAYMENT MAYBE THAT WILL HELP THEM TO ALLOCATE THE PAYMENT MORE QUICKLY. i ALSO WANT MY ACCOUNT TO BE RESTORED TO MY INTERNET BANKING PROFILE.