Nedbank blocking access to my savings in access bond with no reason.

Account linked not resolved. I have my homeloan wit Nedbank for years 11 monthsmy. I have been paying additional funds into my access bond for emergencies. Usually I transfer from my bond to my cheque account when I need the money. I have a nice sum saved in there and now all of a sudden the bank have added a hold on it. When I called them on the 19th of September 2025 to have the problem resolved the said I need to FICA. Immediately after the call I went to the bank and did all the FICA requirements. A few days later I had to take my wife to do her FICA as the funds were still not available. I then had to wait another 48 hours just to see that I still don't have access nor can I see my savings. They are sending me from pillar to post, ever person as incomplete as the previous one. No one can assist, some try but still nothing. After I don't know how many attachments and phone calls they tel me the legal department had the hold added. Not sure wat the reason for the hold is for all they said was maybe my bond is in arrears. How can a bond be in arrears if there is additional tens of thousands paid into the bond I asked. I have never made a late payment or miss a payment. Now I need to go to a branch with my spouse so that we can go and do a letter at the branch for them to then email it to the home loan department asking the to please consider giving me access to MY money. I am considering to open a case of ***** and have a lawyer help. This is bridge of contract as this is clearly not how a bank should treat their customers. Please be very careful when considering saving money in your access bond, who knows what will happen if you have an emergency just to find your money is not available.