nedbank billed me for a card I never received or requested

on the 14 of October this year an amount of R603 was debited off my business account when I inquired I was told it was for a credit card that I didn't even know about that was issued without my permission and had been sitting at the branch

to me this seems like ***** and I am taking the matter to the banking ombudsman I would like someone senior from nedbank card to contact me