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siphiwe M

1 reviews | Active since Nov 2013

03 Feb 2016, 14:10

NEDBANK BELLVILLE FRONT DESK LADY VERY UNHELPFUL

ON THE 02.02.2016 @ 1.05PM I WENT TO NEDBANK TO DEPOSIT MONEY THE FRONT DESK LADY TOLD ME THAT I MUST COME SOME OTHER TIME ITS TOO FULL I ASK HER WHY SHE SAID TO ME IF I REALLY WANT TO DEPOSIT TODAY I WILL BE NUMBER 43 SAYING THAT WITH ATTITUDE I LEFT THINKING THAT I WILL GET A CHANCE TO GO TO A DIFFERENT NEDBANK BUT I COULD NOT. I WENT BACK ON THE FOLLOWING DAY THE 03.02.2016 AT 1.00PM THE VERY SAME LADY WAS AT THE FRONT DESK I TOLD HER I AM HERE FOR A DEPOSIT SHE SAID I MUST GO DEPOSIT THE MONEY AT THE ATM I ASKED HER WHY SHOULD I GO OUT SIDE BECAUSE I AM SENDING MONEY TO A COMPANY ACCOUNT? SHE SAID I MUST SUIT MY SELF SHES GOING ON LUNCH SAYING THAT WHILE SHE WAS WALKING AWAY AGAIN I COULD NOT GET THE SERVICE I NEEDED. I SO DISAPPOINTED IN NEDBANK BELLVILLE

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Replies (1)
Nedbank
Nedbank's reply03 Feb 2016, 14:20
Official
Hello smolefe,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team