Nedbank - Bela Bela

To whom it may concern,

I would like to lodge a formal complaint against the branch in Bela Bela. I have been banking with Nedbank for over 15 years and due to this branch I am considering to move to another banking institution.

I have never in my life seen such an ill managed institution. 1.There is no structure in this branch. No one really know how to assist you with certain queries. You are sent from point A to point B and bank again. 2. There is no queueing system like at other branches, for example a ticket system to inform you of where you are going to be assisted. 3. The branch is always busy, but never has enough staff to assist. Out of the 3, teller desks, only one is operating. 4. Simple services take up to 30mins (that's after queueing for 2 hours)

I hope to get speedy feedback on this situation.