Nedbank Bedfordview, such a joke

Nedbank is a joke.

55 minutes to collect a replacement card after the one in my possession has expired.

How it is supposed to happen: When a card is due to expire, you get an SMS notification that the card is due to expire and that a replacement has been processed. You get an SMS to indicate where the card is to be sent, additional cost to deliver via courier, or at no cost to a Nedbank branch.

This is not the case for myself and my husband. We both have a card that has expired, and I only found out the card was expired with I tied to use it. The cashier indicated that the card has expired. I then use another account card to pay.

55 Minutes later, waiting in a cue, but only for some people. Others get to go in without waiting. The number system does not queue properly, as those that entered after me were assisted before.

What is even more to my surprise is that I went today to collect the new card. The payment on the expired card was processed, meaning that I have now paid twice the same item.