NEDBANK Bedford Centre - APPALLING SERVICE !!

The service at Nedbank Bedford Centre today was appalling. I am a Nedbank client and I waited in line for about 1 hour and then a further one hour to be serviced by a teller. Also the Senior Citizens were treated badly because they were treated like all other clients standing in queue, even though they stood in a dedicated line, there was no dedicated teller to deal with them. They were all upset and complained but nothing was done. My heart went out to them. I was told that my cards were at the bank and now destroyed because I did not fetch them. This was the first time that I heard about the smss that were sent to me.. I was told that I need to come back again in three working days to fetch my cards. I was livid that after waiting for so long I was told to come back and stand in the longest queue AGAIN!!! Can you help me with a dedicated line for card pick.ups and Senior Citizens?? STANDARD BANK can give you guys a few tips on customer service. I want to really close my accounts now!!! There was no manager walking around and nobody ro assist the clients!!! IMPROVE YOUR SERVICE NEDBANK!