Nedbank

I wrote a review about the customer treatment received from Nedbank. It took me 2 weeks with numerous emails and phonecalls to get my profile unblocked to see what is going on in my bank. I merely enquired, did not file a formal complaint, but immediately the app was blocked. Due to my age (97) and physical condition, my only way to manage my banking affairs is on the App. Funny enough my profile was blocked but not my card. So the transactions l queried could still go off my account but l could not check for l was blocked. Does this make sense to anybody? Then l was told l have to go to a Nedbank branch to sign documents for the app to be unblocked. After lots of efford Nedbank said they will send someone from the branch out to me. Before this happened, quess what the app was unblocked. How does this happen? I am amazed that there can be so many different rules in one company.