NEDBANK BAYWEST NIGHTMARE

I went to Nedbank Baywest on the 24 April to inquire if there was a problem with internet banking. I was told that there was a problem and they were working on it. On the 30 April I was back again still not working. I had to pay my 97 year old mother's home via EFT on my desk top PC. I spend 3 and a 1/2 hrs in the bank with 4 people including the manager trying to sort out the problem. I left there still nothing resolved. I returned to the bank on the 2 May (now the 3rd time) first the manager assisted and then I went to a consultant that said this is not what she does. She made a phone call and this person seemed to guide her through the process. Given a profile number this was entered with other codes and still nothing happened, She gave me the number and said I must try it a home. I entered the number plus a few other passwords and got back in to my computer. I spent 5 and a half hours in total in NEDBANK BAYWEST with *********** staff while many customers sat there waiting for long periods of time and others just walked out. The service is really atrocious.