Nedbank Basic Customer Service Failure

Nedbank are so frustratingly behind in their technology and basic customer service. Emailed since 1 September both Carlo and Diana at Centurion branch to help us update our address on our accounts. 2 months later, with no reply to our emails or even an acknowledvement we are forced during office hours when we are trying to rather earn an income in an economic crisis, to come in 2 days in a row, to change a simple address - which is our primary address that Nedbank financed the bond on. Waiting time with 25 people already in the branch is 1hr and then another hour changing the address with only 3 tellers. Nedbank! It's about time you respect your customers and especially our time wasted in a world where many simple things can be achieved using existing technology. In this digital age Nedbank, your technology and customer service are still far behind.