Nedbank Banking Fees

I would like to advise that i have logged a complaint to Nedbank regarding service fees that was not explained to me in the correct way. I requested a year statement for both of my accounts and i was told that the statement will be R30 per statement. It was not clearly explained to me that a monthly statement will cost me R30 and in total i will have to pay R600 per statement. I ended up paying R1200 for both account statements. This is ridiculous. I have spent almost R300 just phoning in and trying to get someone to give me feedback as to if they will be paying back my money. I would have never asked for a year statement on both accounts if i knew that the R1200 will be the total charge. I have also been struggling for more than 2 weeks to get this issue resolved. Can anyone kindly assist in getting this sorted?