Nedbank bank personal loan department

Im really disappointed at nedbank loans department. I called earlier this month to activate my loan payment break telephonically and it was approved. The consultants confirmed that my payment break was activated and they won't deduct any money from july till September 2020 but i just realized and checked on my account they debited the money and that was not the agreement. Im really disappointed and i need urgent assistance because its hard for everyone during this trying times of the pandemic. I believe the calls are recorded to retrieve the agreement i confirmed with nedbank loans department. Please i really need this to be corrected and my money revered back. The reason this payment break was activated is because lack od finance during this lockdown and pandemic. Please nedbank loans department i need you to reverse this money because i was informed that my payment break was activated. Im really disappointed honestly What am i going to do financially as it is struggle now. Why do you have to take money because my payment break was activated. I need you to check on my profile and retrieve the call recording of our agreement with the consultant. This is a matter of urgency