Nedbank - bank elsewhere

Why is it that one needs to complain on a site like this before you can get help from a SA Business? NEDBANK - I sent you an email asking for assistance, I transferred money to an incorrect account. You rep**** telling me it will cost me the value of my transfer to get something done. I tell you okay, and fill out forms, you send an email saying forms filled wrong and you cannot tell me what I did not fill. I fill forms again and complain, that was 8 days ago, still to hear from you I pay my bank charges on time, I do not abuse my account or do anything wrong. Time for you to earn your charges you take from me (which are higher then any other bank in this country) and now I have to run behind you and beg. Watch this space, 10 minutes from now, somebody from nedbank will call and apologize, and tell me how terribly sorry they are, and get things sorted, then 2 days from now I will be back where I started. @Nedbank, do not call me, send me an email so I have written proof for social media