Nedbank Bank charges *******

I have been banking with Nedbank since 2011 till today, but it was not easy and now this is where I stop 🛑. All these years my banking app was working fine without any problems until one weekend in late 2020 were there was a *****ulent activity on my Business account and the bank noticed it and they immediately called me to confirm if it was me who’s trying to make a payment and adding a beneficiary on my account? Of which I responded NO!… they then advise me that they are going to block/suspend my banking app for security reasons and I must visit the branch on Monday to reinstate the banking app.

I went to the bank on Monday and guess what, No one was able to unblock/ reinstate the banking app to work as normal again. They took me from post to pillar and still no one got it right. Because it is a business account and sometimes I have to pay large amounts to my suppliers, they then advise me that I must visit the brunch whenever I need to payment large amounts to suppliers so that they can do payments manually on the counter while they are still looking for alternatives ways of fixing my banking app. So, sometimes their transferring methods were not helping my situations and we would agree on a large amount cash withdrawals AND THEY WOULD HAVE TO WAVE THE CHARGES as it was not my fault that the app is not working. They have been waving the charges since 2020 until 2024 January 19th.

On 19 January 2024 I made a large amount cash withdrawal as usual I told the teller to not forget to wave the charges and she agreed and also, she emailed my business account manager about my request but he decided to keep quiet about it till month end of January.

Now my business account manager he’s telling me that the request was not approved by his manager and I have to pay +-R2000.00 of bank charges on my account. This issue is being dragging back and forth since end of January until today the 19th of February 2024.