Nedbank **** bank

On the 28th August 2020 i have received an ALERT sms regarding transactions that are happening outside the Country ,and i was also advised to block my card as other means of preventing future transaction if i was not aware of this ,which i did (also note that at that stage all alarmed transaction were still pending ).on the 3rd September 2020 i went to Fourways Branch to report this transaction and i was given documents to sign and told that it will be sent to ***** department to investigate(ref : Complaint not yet resolved ***)with the reference number.i waited 4 weeks then decided to contact need customer care via email and then i was told that then is incorrect and i need to revisit the branch again and log a new claim as CARD TRANSACTION CLAIM and i will get the form at the branch ,which i did went to Nedbank Tzaneen on the 28 September 2020 to re do my claim and documents were signed and as we stand i still have not received any feedback of any kind from this Bank ,nor reversal and the pending transaction was authorised by bank and i have lost my money

The question i ask myself as im currently been retrenched what if i have taken my service money and save it with this bank and lose it like that ,would i still be alive and cause the pain of losing R400 is massive what if it was my life saving .thanks God we have banks like FNB in this country not this Nedbank ,even capitec managed there scares very efficiently .but giant called nedbank can not and they know that they cant be touch and ofcourse i cant challenge them .i have to accept it that my money is gone and life goes on .but what i can say to my fellow South Africans is that do your researches first before u decide to bank with this bank which i failed to do mine and paid the price for it