Nedbank balance enquiry

On the 14th of October I transferred R2000 from one of my pocket accounts into my current account to withdraw it at Horizon View in Roodepoort. A couple of days later I made other transactions on my current account that were successful.

On the 18th of October I was in sheer disbelief to discover my current account sitting on a negative balance with the sum total equivalent to the R2000 I transferred from my Nedbank pocket account. To make matters worse, the transaction appears like an overdraft or some type of credit in favour of Nedbank that could potentially be charged interest at my expense.

When I went into their branch and subsequently in contact with their call centre they told me that they could see the R2000 transaction but yet claimed to be utterly clueless as to why it was stuck in limbo and not reflecting.

They acknowledged that the error is on their side but they still have not rectified it. My life cannot wait for Nedbank to get their act together when I have financial obligations to honour on a daily basis.

On Tuesday I went to the branch and I was told to contact call centre of which I did and spoke to Ntombi, who then said she would call back the following day which was on Wednesday, I never got that call. On Thursday I spoke to Zethu, and today with Aaron told my i havr to wait until the 6th, of November thats when my query will be cleared. And Samu am told me that it would take up to 15th of December to clear this system error from their side, shocking!

I am the one who is inconvenienced by this and really no happy. Can someone please assist me. As I am getting paid my salary on month end my account is on -R1570.

I told my situation is unique to them and they have never experienced such of which I find very difficult to believe.