Nedbank bad servise from Fikile in the collection

I contacted the collection department regarding their Sms stating that i have arrears on my account while i Know very well that the debit order went though in December,i asked Fikile to clarify what happened because the nedbanak statement states that there are no arrears.<br> Instead of responding to my question she used this tone and screamed and even put the phone down on my ear,which i find this unprofessional,rude and bad attitude.<br> <br> call was made on the 18/01/2016 around 10:18 please pull the recording and listen to how your consultants speak to your customer.