Nedbank bad service.

I transferred money into my Mobi Money wallet, but I'm unable to access it. I've been trying to get help since Saturday. Here's what happened:

- I called them on Saturday and was told the relevant department would be available on Monday. - On Monday, I called again and was informed that the issue would be resolved by Wednesday. - When I called on Wednesday for a follow-up, I was directed to visit a Nedbank branch. - The branch staff told me they couldn't assist me, and I should contact the call center again. - The call center said they would help, but it would take 24-48 hours. Unfortunately, I'm in labor and need the money urgently to buy essentials.

I've been going back and forth, and despite their promises to escalate my issue, I still can't access my money. I'm in a difficult situation and need assistance as soon as possible.