Nedbank Bad Service

I sent an Email to The Nedbank ***

Requesting if they Can Help me with my Money App,Then I got a Call from their Office The lady who was assisting me was Noleen from SOS Team , she called me around 19:30 on Saturday when I was driving home and then she suggested that we make an appointment For Sunday morning,She told me her shift starts early in the morning then she said she will call me at 10 Am On Sunday morning 10/July /2021

I’ve been waiting for the Call even since That Sunday No Feedback was sent to me ,no one contacted me