NEDBANK BAD SERVICE

I called the Nedbank call Centre to explain that I was not prepared to stand in the extremely long queues that are snaking around Summerset Mall branch every day and needed to have a number for the branch manager so that I could make an appointment. The agent kept me on the line for quite some time and then gave me a number which she said was the managers direct number. When I dialed it I was back into the call centre again! All I wanted to do was give notice on two 32 day notice accounts, Nedbank are not interested if you do not want to bank on your cell phone (which I do not), I am quite happy to bank online but not on a cell phone app. Not good customer service and not at all sympathetic to customers needs. It seems to me that the customers must be inconvenienced so that they are not. What happened to the customer is king? Customers do more and more work for less and less service