CS
Clint S

1 reviews | Active since Oct 2016

05 Jul 2017, 10:17

Nedbank bad service + absurd bank charges for bounced debit orders

<p>I have switched my debit orders over to another account (non Nedbank institution) only to find out that a few debit orders still went off the Nedbank account. I then chatted to the department that deals with assiting you to honor your debit order (the gent is very friendly and assisted me with honoring 1 debit order) but because I coudnt get the POP (other instituion looked as though they were offline to extract the POP) and to him for the 2nd debit order it has no w bounced, and again, another charge of R150 for a bounced fee. </p> <p> </p> <p>Nedbank is not interested in assting me. As usual the same story: branch managers are the only ones that can assist with reversing of charges + the instituion that incorrecly debited needs to pay back the money but like in my experience two months ago where I actually went into a Nedbank East Rand Mall - Boksburg branch to query the reversal of bounced debit orders and to put in a request for reversal I never received any feedback, no call, no feedback, zero services. </p> <p> </p> <p>Not impressed with the service...</p>

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Replies (2)
CS
Clint S's update17 Jul 2017, 10:45
Reviewer Update

Marilyn has been extremely helpful in addressing and rectifying the matter. Thank you Marilyn! :)

Nedbank
Nedbank's reply17 Jul 2017, 10:58
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.