Nedbank bad service

They put my account on hold since last week Tuesday I've been calling them the whole of last week and this week no assistance. When I call their contact center they refer to the branch and the branch is referring me to contact centre I've been doing that up and down. The painful part is that I can't pay my rent or anything because my salary is in that account I have to borrow transport money. They said they will call me back but nothing. I need to buy food and pay my bills. I'm tired of this cause they not even giving my why the hold my account. I want them to activate my account so I can get my money then close this account I'm tired of Nedbank.