Nedbank Bad Service

Very bad I'm experiencing with Nedbank. I had switched my salary to Nedbank early days of this month, got paid on friday and couldn't transact with the account due to FICA details that had to be updated. Visited my closet branch and they required an ID. Submitted the document on Saturday morning and thought that this would be sorted by Sunday morning. Things didn't work out as I anticipated since I still can't get access to my funds. I called in yesterday morning and an agent told me that they have received the document and my account should be working this morning, the agent apologized for the inconvenience and I took it professional by calming myself down since this things hasn't been attended to. On the other hand it made sense to me that I had submitted my document on a weekend surely the will be a delay. I wake up this morning thinking I would be able to transact with my account but no. This is really getting under my skin and my account have fallen into arrears since the due dates have passed.

I am really sad and angry with the service I got from Nedbank because this is really an inconvenience and bad service from a well-known organization. I really want to thank the ladys that assisted me at the Alexandra Plaza Johannesburg with submitting my document timeously and they assisted me with great sense of empathy and I salute them for that.