NEDBANK BAD SERVICE!!!!!!!

Not even worth a rating....customer service is down the drain. I put in a recall request for money transferred to the wrong account in November. I complained about no response in December. I got a call from complaints department and last week, without the actual enquiry clerk contacting me....still....got a letter to say they cannot get debit authority from the beneficiary.....how South African of them....the letter gave me a number and contact person. Phoning this lady she has no idea what I'm talking about...contacting the complaints dept and no response. Then yesterday got debited the R400 charge for their EFFORT!!!! Are the consultants at Nedbank shy? Why do they not contact me and let me know what the status is. What do I do now? Just write off R1500....I don't work for the government....this is not my first problem with Nedbank last year....claiming for Homeowners Insurance also took forever....its like Nedbank does not know what client service means...TRAIN YOUR STAFF PEOPLE. I cannot afford to not get this money back....will Nedbank now just leave their "other" client to go on...intentionally *****ing my money??????