Nedbank Bad Service

I would like to share my extremely irritating experience with Nedbank, which I honestly view as unacceptable and bordering on *****.

I signed a debit order agreement for my home loan to be debited on the 25th of each month. Nedbank have now taken it upon themselves to debit my account on the 22nd of the month without any authorization, consent, or signed instruction from myself.

When I contacted Nedbank, they admitted that this was a mistake. However, instead of correcting their own error, I was instructed to log onto my banking app and transfer the money they debited on the incorrect date back into my salary account, and then on the 25th of May transfer it back into my bond account again. This is utter nonsense when Nedbank should be rectifying their own error internally without inconveniencing the customer.

To make matters worse, their Manager, Ashley Pierce, would not take my call and promised to call me back. I am still waiting for feedback.

I am absolutely appalled by this level of service, lack of accountability, and the fact that funds can simply be debited from a customer’s account on a date that was never authorized!