1 reviews | Active since May 2017
Nedbank bad service
<p>Am highly annoyed and disappointed with Nedbank; they are not taking my query seriuosly and its money that we are talking about.</p> <p> </p> <p>On the 15/04/2017 i made a cash deposit using my card at Musina mall the machine decided to take the money and give me an error message. Called the call center reported the instand then was informed i will receive feedback after 7 working days. Got a respond(20/04/2017) say the transaction was succesful but if i have not received the funds i should fill in an ATM dispuite form which i did at ****arney mall and was told again that will receive a respond within 7 working days. Till today i have not received any funds back or feedback from Nedbank. The lady who assisted me at the branch tried to call the division that deals with the ATM dispute but no respond. </p>
Now am very very very annoyed and disappointed with Nedbank's poor client service.
On friday i received a call from Jonathan informing me that the issue has been followed up and the ATM dispute management has resolved the matter but till today i have not received the funds. So i take it my query has not been resolved again. Its almost a month now.
Now am thinking of not using this ATM deposit because now i had to make arrangements to get cash while nedbank its taking their time with my query/money. Nedbank your failing me.
Now am very very very annoyed and disappointed with Nedbank's poor client service.
On friday i received a call from Jonathan informing me that the issue has been followed up and the ATM dispute management has resolved the matter but till today i have not received the funds. So i take it my query has not been resolved again. Its almost a month now.
Now am thinking of not using this ATM deposit because now i had to make arrangements to get cash while nedbank its taking their time with my query/money. Nedbank your failing me.