Nedbank bad service

I have been a Nedbank client for 19 years and used the money app on my phone for the last couple years worked well and suddenly tonight when I need to pay someone suddenly Nedbank decide to change things no warning just does not work. Phoned call Centre no you will have to go into the branch to sort out. Absolutely inconsiderate and not on that Nedbank can just do as they like needless to say this needed to be paid today. POSSIBLY TIME TO ENQUIRE FOR A NEW BANK