Nedbank Bad Service

I have called your call centre today to try and resolve the issue of being registered as a late payer for R40 I had request that my account be debited for this amount as I was away on holiday and did not have access to my internet banking.<br> When I returned I made payment of R 400 in September and a further R400 in October <br> I have been with Nedbank for may years and to be registered as a late payer for R40 is not on.<br> Why was my Nedbank account not debited as requested <br> The call centre is not helpful at all NO Manager to speak to as he has apparently resigned No Team Leader to Speak to either.<br> This is really bad service and I do not appreciate my bank that I have all my accounts with for many years ignoring my request to debit my account.<br> I could have been contacted before you just decided to register me as a late payer or at least honor my SMS to debit my account.<br> <br> I want to know how I remove myself as a late payer for something that was clearly not my fault