Nedbank, bad service

I was asked to FICA my account by Nedbank in 2023. I went to their branch at Northgate and provided the information required in 2023. They kept sending me sms's to FICA even after I had submitted. I then sent an email and got confirmation from L Pheeha that all was resolved on 16/10/2023 and I was FICA verified. surprisingly my account was locked and all my debit orders have bounced. I called Nedbank last week and they promised to resolve this in an hour. This was not done. I called them today and again I was promised this would be resolved in an hour. still nothing! Noone wants to give me the contact address or number for the people who are dealing with my case. may someone from Nedbank who deals with FICA, AML get in touch urgently as now i need this resolved urgently.